Sustainable Development in the Company's Value Chain
Goal
Creating Value and Positive Impact for All Stakeholders
The company is committed to enhancing the quality of life and well-being of all stakeholders through rapid response, innovation, and collaboration, with a strong sense of social and environmental responsibility.
Stakeholders
Employees, Customers, Shareholders, Business Partners, Communities/Society, Government Agencies, Standard Development Organizations
Supply Chain ManagementGRI 2-6
The company's key strategy in managing relationships and working processes with all stakeholders to ensure smooth operations, delivering quality products and services that are environmentally friendly and meet consumer demands. The company adheres to good corporate governance principles in its operations.
Innovation and Product Development
Innovation is one of the core pillars driving the company's goals. At Selic, we embrace innovative thinking to foster an innovation-driven organization. The company places great importance on and continuously supports research through development processes that focus on value creation. This approach emphasizes the development of new products or services that add value to the company's business.
Continuous Product Development and Improvement
Through the dedication of researchers in developing environmentally friendly products, since 2021, Selic has successfully launched a bio-based hot melt adhesive. This eco-friendly adhesive contains bio-based raw materials, making it naturally degradable at a faster rate compared to products containing petrochemical components.
Innovation Day 2024 Innovation Promotion Activity
The company organized the "Innovation Day" event to encourage employees to participate in the development of products, services, and improvement of work processes, with a focus on cost reduction, energy conservation, and environmental protection through the reuse of unused materials or components.
1st Prize Winner
Silicone Coating Bath for Adhesive Strands Project
Installed a silicone coating bath near the adhesive cutting head, along with a water pump and roller to control silicone water leakage. This prevents slipping hazards, reduces clumping of adhesive pellets, and enhances product quality.
2nd Prize Winner
Electricity Data Analysis Using AMR Meters Project
Implemented the AMR system to analyze real-time electricity usage data in order to control operating costs during machine operations, reduce energy expenses, and improve production efficiency.
3rd Prize Winner
Waste Compression Machine Project
Repurposed used 200-liter steel drums into waste compression machines for chemically contaminated waste, reducing plastic bags used for waste disposal, minimizing storage space, and helping reduce global warming caused by excessive plastic usage.
Responsible Marketing and Sales
The company adheres to the principle of selling and servicing with a Customer Centric approach, which is the core of its operations. The goal is to deliver products and services that effectively and efficiently meet customer needs, while ensuring that customers have a positive experience throughout every touchpoint with the company
Goal
- Customer satisfaction survey results exceed 85%
- Number of customer complaints equals zero
Action plans
The company has adopted MarTech (Marketing Technology) to manage customer relationships. The Seelink team consists of specialists who ensure that customers are confident in the products and can use them correctly. There is also post-sale follow-up to prevent issues that may cause production line stoppages. Additionally, technical training is provided to the customer's staff.
Operational results
Customer satisfaction with product quality and standards
Customer satisfaction with delivery service
Customer satisfaction with sales and technical support
Sustainable Procurement and Partner Management
The company places great importance on the procurement process and supplier management, recognizing them as key factors supporting business operations, especially in managing a sustainable supply chain. To ensure these processes are tangible, build trust among stakeholders, and are conducted transparently, fairly, and with accountability.
Procurement from partners who operate sustainably in environmental, social, and governance (ESG) aspectsGRI 2-25
The process of sourcing and managing partners is an important part of the company's operations, supporting business activities, especially in managing a sustainable supply chain. To ensure that the sourcing and partner management processes are conducted in a concrete manner and build trust with stakeholders, the company implements a transparent, fair, and accountable procurement process. Therefore, the company has established policies for sustainable sourcing and partner management.
Goal
- 100% of key suppliers have signed and committed to the company’s Supplier Code of Conduct.
- 100% of newly selected suppliers have passed the sustainability evaluation.
Operational results
Key partners who have signed and agreed to comply with the business's Supplier Code of Conduct
New company partners who have undergone sustainability screening
Other Sustainability Initiatives
Environmentally Friendly Production Processes
The company places importance on improving production processes to achieve both effectiveness and pollution reduction, including energy and waste management, to create an integrated process that is environmentally friendly.
Product Storage and Distribution
The company has policies and practices regarding the communication of product or service impact information that customers, consumers, or users should be aware of. Product information and safety guidelines are displayed on product labels in accordance with the international GHS standard.
Sustainable Consumer and Community CareGRI 417-1
The company places great emphasis on responsibility in product development through Product Stewardship, following principles to promote sustainable business practices and product design. This is part of the company's operational and sustainability strategy to continuously enhance product safety, user health, and environmental impact.
Other commitments
Corporate Governance
Promoting the implementation of good governance principles
By establishing policies and directions for business operations, with a focus on work processes including internal control systems, internal audit systems, and risk management, as well as overseeing management to ensure efficient operations in accordance with established policies.